All cookies made by fortunecookiesupply are fully guaranteed for freshness and workmanship of imprint. All imprints and products are guaranteed to match the proof which you will be sent. If we fail to ship the promised product at the promised time, we will replace your order at our expense.
Immediately after placing your online order, you will receive an email notification that we have received your order. You will receive instructions on how to send us your artwork and an order number. Save this number and include it with all communications regarding your order. Your order will be checked for product availability, artwork problems, delivery times, and any other items that might affect the production of your order.
We accept purchase orders from all Military, Government and Universities. To order with a purchase order:
1 - Fill out the online shopping cart and it will assign you a workorder number. Indicate in the comments section that you will be paying with a PO.
2 - Fax the PO to us at 818-743-7731. Write the workorder number on the PO, or in the cover letter.
Cancelled orders will incur whatever charges occurred up to the time of cancellation. Rush orders will incur at least the full setup charge if cancelled any time after order is placed. Orders that have already been produced must be paid for whether or not they are accepted. This is standard within the custom printed products industry.
We will make every attempt to accept and complete rush orders. However, rush orders can be accepted only when our production schedule will allow it. Some orders may be "hurried up" without rush charges: We will try to accomodate. True rush orders will incur additional per/piece and setup charges, which may be quoted differently (higher or lower) than the price shown on the shopping cart, due to the level of difficulty to complete the order. Rush orders will incur at least the full setup charge if cancelled any time after order is placed.
It is important that customers be diligent when placing their order, and understand their responsibilities to properly communicate deadlines and imprint requirements. Click here for details on customer responsibilities and dispute policies. This is very important.
First-time orders from FortuneCookieSupply.com require payment in full. We recommend that you use a credit card, but you may also use a company check or money order. 30-day billing is also available for many organizations.
click here for more info on payment and billing requirements. Please note that orders over $2500 will incur a 2% cost for using credit card, so for these orders, payment by check is recommended to save you money. .
FortuneCookieSupply.com will make every possible effort to ship your goods in the most economical way given your in-hands date. Most orders will take 8-10 days to produce.
If you have a deadline or event, you must specify it to us in writing on your order. This is very important so we can properly advise you on how we should ship them, etc.
All orders are shipped FOB (freight on board) from our factory. FortuneCookieSupply guarantees that your order will leave the factory on or before the ship date specified on our Order Confirmation. We cannot be responsible for goods lost or delayed by common carrier, international or US Customs departments or by “acts of God”.
All orders will be shipped using our account. All goods become customer’s property at the time they are accepted by the carrier.
Artwork should be emailed to us immediately after you send an order.
Include your order number, name and phone number with the graphic so we know which order it goes with and can contact you if there are questions.
Allowable Image Formats:
The very best is Adobe Illustrator in PC format. Version 8.0 or earlier (.ia or .eps format). This is professional art and we don't expect everyone to be able to provide graphics in this format.
CorelDRAW - convert files into .eps before sending
In Illustrator, all fonts should be converted to outlines.
Other okay formats: .JPG, .TIF, .BMP, .GIF, are all acceptable but they must be large high resolution files (400 dpi or more). Images pulled off of websites are usually too poor quality and may incur a small re-draw charge. If all you have is a web graphic, send it to us and we'll see what we can do. Some
Not Recommended: Pagemaker, ClarisWorks, Microsoft Word, Powerpoint, etc.... When you send in these formats you are assuming that we have the same fonts you used. Otherwise, when we open these files, other fonts are substituted and what we see is different than what you sent. Better to fax the page to 818-743-7731 and send us the original image file that you imported into the program. We can still accept these formats and sometimes it's better than nothing.
Sketches and Drawings: We can create your idea from a sketch ...usually for a nominal fee. Just fax or email the sketch.
Sizing: Unless otherwise requested by you, we will imprint the image to the size that looks best, or is the largest we can on a particular item.
Proofs: Once we have finished your graphic, we'll email you a proof so you can review it before we begin your order.
Mailing Artwork - Send to:
Idea Express, Inc
1108 W. Valley Blvd. Suite 6119
Alhambra, CA 91803