FORTUNECOOKIESUPPLY
GUARANTEE
All cookies made by fortunecookiesupply are fully guaranteed for
freshness and workmanship of imprint. All imprints and products are guaranteed to match the
proof which you will be sent. If we fail to ship the promised product at
the promised time, we will replace your order at our expense.
ORDERING PROCESS
Immediately after placing your online order, you will receive an
email notification that we have received your order. You will receive
instructions on how to send us your artwork and an order number. Save
this number and include it with all communications regarding your order.
Your order will be checked for product availability, artwork problems,
delivery times, and any other items that might affect the production of
your order.
PURCHASE ORDERS
We accept purchase orders from all Military, Government and
Universities. To order with a purchase order:
1 - Fill out the online shopping
cart and it will assign you a workorder number. Indicate in the comments
section that you will be paying with a PO.
2 - Fax the PO to us at 818-743-7731. Write the workorder number on the
PO, or in the cover letter.
CANCELLATIONS
Cancelled orders will incur whatever charges occurred up to the time of
cancellation. Rush orders will incur at least the full setup charge if
cancelled any time after order is placed. Orders that have already been
produced must be paid for whether or not they are accepted. This is
standard within the custom printed products industry.
RUSH ORDERS
We will make every attempt to accept and complete rush orders. However,
rush orders can be accepted only when our production schedule will allow
it. Some orders may be "hurried up" without rush charges: We will try to
accomodate. True rush orders will incur additional per/piece and setup
charges, which may be quoted differently (higher or lower) than the
price shown on the shopping cart, due to the level of difficulty to
complete the order. Rush orders will incur at least the full setup
charge if cancelled any time after order is placed.
CUSTOMER RESPONSIBILITIES
It is
important that customers be diligent when placing their order, and understand their responsibilities to properly
communicate deadlines and imprint requirements. Click here for
details on customer responsibilities and dispute policies. This is very
important.
PAYMENT INFORMATION
First-time orders from FortuneCookieSupply.com require payment in full. We
recommend that you use a credit card, but you may also use a company
check or money order. 30-day billing is also available for many
organizations.
click here for more info on payment and billing requirements.
Please note that orders over $2500 will incur a 2% cost for using credit
card, so for these orders, payment by check is recommended to save you
money. .
SHIPPING INFORMATION
FortuneCookieSupply.com will make every possible effort to ship your goods
in the most economical way given your in-hands date. Most orders will
take 8-10 days to produce.
If you have a deadline or event, you must specify
it to us in writing on your order. This is very important so we can
properly advise you on how we should ship them, etc.
All orders are shipped FOB (freight on board) from our
factory. FortuneCookieSupply guarantees that your order will leave the
factory on or before the ship date specified on our Order Confirmation.
We cannot be responsible for goods lost or delayed by common carrier,
international or US Customs departments or by “acts of God”.
All orders will be shipped using our account. All
goods become customer’s property at the time they are accepted by the
carrier.
ART SPECS
Artwork should be emailed to us immediately after you send an order.
Include your order number, name and phone number with the graphic so
we know which order it goes with and can contact you if there are
questions.
Allowable Image Formats:
The very best is Adobe Illustrator in PC format. Version 8.0 or earlier
(.ia or .eps format). This is professional art and we don't expect
everyone to be able to provide graphics in this format.
CorelDRAW - convert files into .eps before sending
In Illustrator, all fonts should be converted to outlines.
Other okay formats: .JPG, .TIF, .BMP, .GIF, are all acceptable but
they must be large high resolution files (400 dpi or more). Images
pulled off of websites are usually too poor quality and may incur a
small re-draw charge. If all you have is a web graphic, send it to us
and we'll see what we can do. Some
Not Recommended: Pagemaker, ClarisWorks, Microsoft Word, Powerpoint,
etc.... When you send in these formats you are assuming that we have the
same fonts you used. Otherwise, when we open these files, other fonts
are substituted and what we see is different than what you sent. Better
to fax the page to 818-743-7731 and send us the original image file that
you imported into the program. We can still accept these formats and
sometimes it's better than nothing.
Sketches and Drawings: We can create your idea from a sketch
...usually for a nominal fee. Just fax or email the sketch.
Sizing: Unless otherwise requested by you, we will imprint the image
to the size that looks best, or is the largest we can on a particular
item.
Proofs: Once we have finished your graphic, we'll email you a proof
so you can review it before we begin your order.
Mailing Artwork - Send to:
Idea Express, Inc
FortuneCookieSupply.com
Graphics Coordinator
1108 W. Valley Blvd. Suite 6119
Alhambra, CA 91803
MORE INFO
Shipping Info
Lead Time
Order Minimums
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