Yes we 'blind dropship'. Many distributors, wholesalers and other companies use us to ship to their end customers as our factory-direct prices allow for sizeable profit margins. Simply indicate in the 'comments' section of your order that you need the order blind dropshipped and we will not place return info on the boxes and there will be no invoices or packing slips.
We ship directly from our factory. We can and do ship large quantities directly to anywhere in the world. APO/FPO shipments must be sent via USPS and can take over 1 month to arrive. Usually it's better just to go ahead and have us ship via UPS or FEDEX directly to the overseas destination to preserve freshness of the cookies.
We offer our customers a free vacation on orders of $500 or more. Write 'vacation' in the 'coupon/bonus code' section of the order form. Once we send the vacation form and vouchers, we do not handle any of the arrangements. You will contact the travel agent to make these arrangements.
Orders may be cancelled right up until the time they are run. Any charges incurred by us up until the time you cancelled will be charged, including art charges, screen charges, dyeing costs, etc. Orders that have already been run must be paid for whether or not they are accepted.
Screen charges are the cost of setting up a custom device to print your unique logo. We save the screens for 2 years so if you re-order the same thing with the same imprint within that time, you will not incur a screen setup charge.